Terms & Conditions + Refund Policy

The Gin Lab – Premium Infusion Kits & Accessories

Welcome to The Gin Lab. By purchasing from our store, you agree to the following Terms & Conditions and Refund Policy. Please read them carefully before placing an order.

1. General Information

The Gin Lab provides premium gin infusion kits, botanicals, accessories, and related products. By using our website or making a purchase, you agree to these Terms & Conditions.

We may update these terms at any time. Changes will be posted on this page.

2. Ordering & Payment

All orders placed through our website are subject to acceptance and availability.

You agree that:

• All checkout information is accurate

• You are authorised to use the payment method provided

• Prices are correct at the time of purchase

• Payment must be received before dispatch

We may cancel or refuse orders if fraud or misuse is suspected.

3. Product Information

We aim to ensure product descriptions and images are accurate. However:

• Colours, sizes, and natural botanicals may vary

• Seasonal ingredients may change depending on availability

• Packaging may be updated without notice

All products are intended for adult use (18+).

4. Personalised & Custom Items

Personalised or engraved items are made specifically for you.

These items are:

• Non‑returnable

• Non‑refundable

• Non‑exchangeable

Please double‑check spelling, dates, and custom details before ordering.

5. Delivery & Shipping

We aim to dispatch orders promptly. Delivery times are estimates and may vary due to courier delays, seasonal demand, or external factors beyond our control.

Once shipped, responsibility for the parcel passes to the courier. We are not liable for delays caused by third‑party carriers.

6. Refund & Returns Policy

We want you to love your Gin Lab products. If something isn’t right, we’re here to help.

Refundable Items

We offer refunds or replacements for:

• Damaged, faulty, or broken items

• Incorrect or missing items

• Accessories that are unused and in original packaging

• Non‑personalised items returned within 14 days of delivery

Items must be unused, in original condition, and include all packaging.

Non‑Refundable Items

Due to the nature of our products, the following cannot be returned or refunded:

• Opened botanicals

• Used flavour pots

• Opened infusion bags

• Personalised or engraved items

• Partially used kits or bundles

• Digital downloads (if applicable)

These items cannot be resold or safely reused.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours with:

• Your order number

• A description of the issue

• Photos of the item and packaging

We will replace or refund the affected items promptly.

Return Process

1. Contact us at contact@theginlab.co.uk

2. We will confirm eligibility

3. You will receive return instructions

4. Once received and inspected, refunds are processed within 3–5 working days

Return postage may apply unless the item is faulty or incorrect.

Exchanges

We offer exchanges for:

• Faulty accessories

• Damaged items

• Incorrect items sent

Exchanges are not available for personalised or opened consumables.

Refund Method

Refunds are issued to the original payment method only. Shipping fees are non‑refundable unless the item was faulty or incorrect.

Late or Missing Refunds

If your refund hasn’t arrived after 14 working days:

• Check your bank

• Contact your payment provider

• Then contact us at contact@theginlab.co.uk

7. Liability

The Gin Lab is not responsible for:

• Misuse of products

• Allergic reactions to botanicals

• Damage caused by improper storage

• Cocktails or drinks made using our products

Always check ingredients for potential allergens.

We are not liable for indirect, incidental, or consequential damages.

8. Intellectual Property

All branding, product names, formulas, images, designs, and written content are the property of The Gin Lab.

You may not copy, reproduce, distribute, modify, or use our content commercially without written permission.

9. Privacy

Your personal information is handled according to our Privacy Policy, including how we store, use, and protect your data.

10. Contact Information

For any questions regarding these Terms & Conditions or Refund Policy, contact us at: contact@theginlab.co.uk